Customer Service Representative B2B (f/m/x)

Although Black Diamond, as a brand, is over 30 years old, we are proud to call Innsbruck our home since 2016. Over the last 8 years we have grown as a team and as a business and have numerous achievements that we can proudly look back on.

CUSTOMER SERVICE REPRESENTATIVE B2B (F/M/X)

Would you like to join the adventure?

For our European Headquarter in Innsbruck we are currently looking for a well-organized and dedicated CUSTOMER SERVICE REPRESENTATIVE B2B (F/M/X).

During the onboarding and initial months this position offers a weekly working time of 30 - 35 hours, starting mid September 2024 with the option to become fulltime (38,5 hours) from January 1, 2025. Join our Sales Operations Team and become the essential link in delivering an outstanding customer experience. In this role, you will be part of a team of six that handle the customer support and operational order management for our European retailers, ensuring their needs are met with excellence and contributing significantly to our business success.
Become an integral part of a team where your efforts directly drive our goals and where your dedication is valued every day.

YOUR RESPONSIBILITIES

• Provide professional and competent after sales service to our wholesale customer base
• Identify and proactively handle customers' needs to guarantee excellent service standards, respond efficiently to customers' inquiries providing appropriate solutions to ensure proper handling of orders and on-time delivery
• Support the internal sales team and our sales agents in the daily interactions with our retailers regarding among others: orderbooks, masterdata, B2B portal guidance, account status updates.
• Build long lasting and mutually successful relationships with our customers
• Smoothly code-switch between languages and business cultures when interacting with customers and stakeholders from all over Europe, both on the phone and by email.

WHAT YOU IDEALLY BRING WITH YOU

• Fluent in English and German, any further European language is a plus
• Proactivity and good communication skills
• Service-oriented, problem-solving personality with a hands-on mentality
• Adaptable to changing situations and priorities
• Reliability and detail-oriented way of working
• Good knowledge of Excel & Outlook, and preferably but not necessarily experience of working with ERP programs
• Experience in a customer service or comparable position
• Familiarity with the sports/outdoor industry is appreciated but not mandatory

YOU CAN LOOK FORWARD TO THIS

• A collaborative working environment in an international team
• High- impact working environment with flat hierarchies and short decision-making processes
• Flexible working times. Arrange work hours that make the most sense for you and the team
• You appreciate the combination of working on-site in the office and having the opportunity for home office
• Company culture where new and creative ideas are welcomed
• Save money with corporate discounts
• Work hard, play hard: Enjoy regular company and team events such as local year-end celebrations and spontaneous BBQs
• Come as you are: This doesn't just mean our dress code. We aim to provide an environment where you can be yourself and bring out your best

Our salary package for this position is based on common market salaries, your qualifications as well as your professional experience. We will define the final salary in a mutual interview.

Apply and find out more!