Customer Base Strategy Manager (f/m/d)

Sky is TV entertainment without compromise. We set new standards and drive innovation to surprise our subscribers every day with unparalleled experiences and unique moments. We love and create the magic of television.

„Improving the Lifetime Value of our Sky TV Customers is our mission. To support this goal we're looking for an a proactive and results-driven Customer Base Strategy Manager to join our Sky TV Customer Base Management team. In this role, you will be responsible for developing and implementing strategies and projects to reduce churn, increase ARPU (Average Revenue Per User), and enhance customer engagement. The role will also have a strong focus on extracting data from the Data Warehouse using customized SQL queries and perform data analysis using GCP and R to enable data-driven decision making.." (Sascha Gums, Teamlead Customer Base Management)

We are looking for people who are passionate about diving into data and want to help us shape the future of TV. Come join our team „Customer Base Management" in Vienna in the role of

Customer Base Strategy Manager (f/m/d)

What you'll do:

• Develop and execute base management strategies and projects to reduce customer churn, increase ARPU and enhance product engagement.
• Adapt and implement Sky DACH group strategies and initiatives for the Austrian customer base.
• Extract and analyze customer data from the data warehouse and other reports to monitor and report the success of base management strategies and campaigns or to identify trends and opportunities for engagement and revenue growth.
• Collaborate and align with national & international cross-functional teams to ensure seamless execution of base management projects.
• Stay updated with industry trends and best practices in customer base management and data-driven decision making.

Who you are:

You'll thrive in the role, if this fits your profile:

• Bachelor's degree in Marketing, Business Administration, Data Analytics, or a related field.
• Proven experience in customer base management, retention strategies, and revenue growth initiatives, preferably in a company with subscription-based consumer products.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
• Strong project management skills and attention to detail.
• Proficiency in SQL and experience with GCP and R for data extraction and analysis.
• Ability to work independently and as part of a team in a fast-paced environment.
• Highly proficient in spoken and written English AND German, strong communication and collaboration skills with the ability to work in a cross-functional team environment.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

If you are up for the challenge, you love working as part of a team and you want to use your skills, experience, passion and creativity to help shape the future of our business, then you could be just the person we are looking for.

What we offer:

At Sky, we offer you our full support so you can give your best. Here is an excerpt of the things that await you with us:

• Your own field of responsibility in the heart of our business - in a dynamic, international team and an appreciative environment
• The opportunity to also work closely and solution-oriented across companies with other Sky Group locations (language: English)
• Flexible working (Flexi Time & Location Flex)
• Various benefits, such as employee discounts, health & wellbeing support (haelsi, pme familienservice), subsidies for public transport or parking as well as excellent transport links, meal allowances (Sodexo), a Comcast Group share savings scheme, entry to Universal theme parks worldwide, company laptop and cell phone - and, of course, Sky for you at home.
• It is important to us that your salary corresponds to your experience and qualifications - we are therefore happy to discuss details personally. But we can tell you in advance: You can expect a clear overpayment of the minimum salary according to the collective agreement, for this position we offer a compensation package from EUR 40,000 (gross, on a full-time basis).

What we stand for:

Equal opportunity is a top priority for us. We firmly believe that a corporate culture characterized by diversity allows us to grow together and promotes our creativity and innovation.

That's why we consider all qualified applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

To apply for this position, please submit your application (including salary expectations) via: smart apply

Who's to contact?

Claudia Retzl
Sky Österreich Verwaltung GmbH
Handelskai 92, Gate 1, Rivergate / A-1200 Vienna