Customer Support Agent - DE and EN (f/m/d)

Customer Support Agent - DE and EN (f/m/d)

• Funstage GmbH
• Presence / Mobile
• Fulltime
• Annual salary: 30,000 - 36,400 EUR
• Published: 2024-09-12

For our subsidiary Funstage, we are currently searching for a customer support agent (f/m/d, full-time) who will take care of our online gaming platforms and apps to support our customers via email, chat and on social media.

Your tasks

• Focus is on email, live chat and Facebook support of our gaming platforms websites and apps
• Only inbound support and in written form (no phone calls)
• Explain the games and the game rules
• Assist customers completing purchases
• Solve interpersonal problems
• Technical support (e.g., explain how to delete cookies or perform software updates)
• Comment on app store reviews
• Participation in different projects
• Monday until Friday as working days, no shifts

Your profile

• Experience with customer support is an advantage
• Very good PC-skills (typing and usage of different tools)
• German writing skills: C1 or higher is mandatory
• English writing skills: B2 or higher is mandatory
• Spanish writing skills is a big plus

Our offer

• Flexible working hours, hybrid work model, and a healthy work-life balance culture
• Training budget to support your personal and professional growth
• Daily fresh fruits, a wide selection of teas, fair trade coffee, and an in-house canteen at our Vienna HQ
• Subsidized public transportation, plus access to pool e-bikes and e-cars for both business and personal use
• On-site fitness room, MyClubs app points, and recreational activities, along with fun company events
• A wide range of local employee discounts, offers, and healthcare benefits
• We are proud to offer a competitive base salary range of 30.000 - 36.400 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience

About Funstage

Funstage GmbH, a 100% subsidiary of Greentube GmbH and therefore part of the worldwide operating NOVOMATIC group of companies, is a multiplatform gaming service provider offering synchronous play on mobile apps, social networks and other web-based technologies to gamers around the world. Funstage is a true customer company, always focused on delivering innovative solutions, that meet the needs of our customers in the fields of content, marketing, communication, community.

Funstage GmbH
Wiedner Hauptstraße 94, 1050 Wien
www.funstage.com

Francys Martinez Gamez
Senior Talent Acquisition Specialist