Imagine being part of a team that operates from a state-of-the-art mission control room, featuring an array of large monitors mounted on the wall. This is where we make critical decisions, monitor our systems, and ensure constant availability.
Our offer to you:
For your commitment to our team we offer an annual salary of min. EUR 35.000,- gross (36h/ week), depending on your individual experiences and qualifications. Salary can be adjusted individually.
Your Profile
Nice to have
Your responsibilities:
Our 15-person team acts as a communication hub that enables collaboration between various departments (Support, Systems Engineering, Development).
Our success depends on swift and efficient incident management. Our operators lead the incident response efforts. You will alert on-call duty staff, engage in video conference meetings with technical teams and provide input for our team to make critical decisions in mitigating incidents and ensuring the continuity of our operations.
You work with Grafana as a powerful service monitoring tool, which provides modern data visualization and real-time insights into our platform activity and payment flows.
You proactively manage tickets and service incidents, which includes their creation, classification, escalation, and documentation. You respond to reported incidents, help identify the cause, and initiate the incident handling process.
Upon demonstrating your capabilities and acquiring valuable experience, you will have the option to eventually transition into other departments such as customer success, sales, or operations teams.
You will be part of the operations team shift cycle. Due to the nature of the shifts, you will receive full-time pay while typically working 34 hours a week and enjoying three days off after a 5 day shift cycle. Receive extra remuneration for night shifts, weekends and holidays.
You want to be part of our team and share in the global success of one of the top solutions in the digital payment industry? Then apply now via apply smart!