Teamlead Hub VIE Experience (all genders)

Teamlead Hub VIE Experience (all genders)

Join us as a Teamlead Hub Vienna- experience and shape the Austrian Hub's customer journey! Drive strategic initiatives to elevate our hub experience, making it a key competitive advantage within the Austrian Customer Experience framework. If you're ready to lead transformative change and set new standards, this role is for you!

FACTS

Location

Vienna Airport

Employment level

Direct entry

Function

Project Management

Working time

Full time

Salary

It is important to us that each salary is commensurate with qualifications and experience. To ensure fair payment, each salary is calculated individually (Minimum salary according to KV: EUR 55.556,34 gross per year for full-time employment).

Application deadline

11-29-2024

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Tasks

• You set the vision for Austrian Airlines' ground customer experience, focusing on Vienna hub
• You lead the Vienna hub lounge product, defining its overall experience, operating model, infrastructure & facility design
• You ensure consistency & quality for high-priority customer experiences
• You align with the FWAG on customer experience priorities & guide the ongoing development of Vienna Airport's customer journey
• You collaborate with Lufthansa Group ground teams to maximize customer satisfaction & ensure strong Austrian representation
• You drive cross-functional cooperation to shape Lufthansa Group's ground product strategy, focusing on processes, digital advances, biometrics & customer-centered policies
• You manage vendor design services for Vienna hub development, coordinating with procurement
• You oversee design projects & initiatives in Vienna hub, ensuring timely, on-budget delivery Moreover, you create empowerment concepts for front-line staff with cross-departmental teams
• You identify & develop opportunities for additional revenue within the ground experience framework

Kontakt

Sawis Oliveira Mendes

Recruiting & Talent Acquisition
Austrian Airlines AG

E-Mailadresse für Rückfragen

karriere@austrian.com
LinkedIn
https://www.linkedin.com/company/austrian-airlines/

Benefits

• holiday / Christmas bonus
• Flight privileges
• Discounts / shopping
• Flexible working hours
• Subsidized parking or public transport
• Company health management
• Modern offices
• Remote working (e.g. from home)
• Diversity Programme

Requirements

• You have a master's degree in business, hospitality or related field and have accumulated more than seven years of experience in customer-focused roles
• You bring at least five years of experience in leadership roles
• You have proven experience in managing complex and large-scale projects
• You possess a strong and infectious customer obsession mindset, combined with a high level of creativity, drive and focus on innovation
• You have experience in managing large-scale operations
• You demonstrate a proven ability to develop service and hospitality concepts, ideally with specific experience in the airline industry
• You have expertise in managing cross-functional teams
• You possess excellent oral and written communications skills in German and English
• You have unrestricted access to the Austrian job market

Please apply exclusively online.

Company

About Austrian Airlines AG

Discover a world full of possibilities. Make your professional dreams come true at Austrian Airlines. We are an open and warmhearted community where internationality and open-mindedness play a major role. Hospitality and service-orientation are our top priorities, we put people - our employees just like our guests - first. We are focusing on creating an inspiring working environment where everyone can feel at home. Together we can create unforgettable experiences and memories. Let's #CreateJourneysTogether

www.austrianairlines.ag/jobscareer.aspx

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