Costumer Success Engineer: On-Orbit Support (f/m/d)

ENPULSION is a Space Tech company headquartered in Austria with a subsidiary in the US. Founded in 2016, we've quickly become a dominant player in the Space Industry providing some of the most advanced propulsion solutions for SmallSats (mini satellites) to a large number of worldwide Sat-platform integrators. The unique, modular solution we offer brings high performance at low cost to satellite manufacturers, fostering the democratization of space and enabling the exploration and exploitation of the solar system, positioning ENPULSION at the very heart of the NewSpace Area.

Costumer Success Engineer: On-Orbit Support (f/m/d)

Full-time, Vienna Airport City

You act as the "Engineer within the sales organization," collaborating closely with our customers throughout every stage of their mission - from purchase order to end-of-life decommissioning of the spacecraft - ensuring they derive maximum value from our partnership.

Your responsibilities:

• Act as the main point of contact for project- and program management of key customers.
• Support customers with optimal integration and operation of ENPULSION products.
• Provide technical support in the Assembly, Integration, and Testing (AIT) of our products.
• Contribute to the development and continuous improvement of ground support equipment.
• Manage and facilitate the conduction of Customer Tests and Workshops.
• Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes.
• Analyze/review on-orbit telemetry with a focus on operator command sequences and thruster anomalies.
• Automate telemetry analysis processes using Python scripts.
• Provide recommendations for strategy and operational parameters based on telemetry analysis and product performance.
• Provide on-orbit operations support, ensuring products perform optimally in space environments.
• Deliver clear, concise, and well-written technical documentation.

Your qualifications:

• Technical or scientific education (FH/University/UAS/HTL), ideally Masters in Engineering, Physics, or Mechanical Engineering).
• 3+ years of professional experience in Aerospace or a related industry.
• Python programming skills are a plus.
• Solid understanding of basic electronics design and operation.
• Familiarity with manufacturing processes desirable.
• Good written and spoken English skills.
• Ability to explain complex technical issues to customers clearly and concisely.
• Willingness to travel to customer facilities as needed.
• Proactive, disciplined, and organized approach to independent working.

Passionate about being part of a fast-growing business and contributing to a high-performing team.

What to expect:

We are a young and international team with a passion for what we do. Our office spaces are a fun, friendly environment where your own ideas and opinions are not only welcome but encouraged to be shared!

We are a fast-moving company that is still growing and constantly developing, plenty of room for you to leave your mark!

Salary:

The minimum basic salary for this full-time position is EUR 3,200 gross per month, with a planned significant overpayment depending on your professional experience and qualifications.

How to get in touch:

You're as passionate about successful costumer relations as we are about space? Sounds like a perfect match, we can't wait to meet you!

Please send your application (incl. all necessary documents) via: smart apply.

Equal Opportunity Statement

ENPULSION strongly believes in equal opportunities for everyone and supports diversity and inclusion. We're encouraging applicants with diverse backgrounds to apply. All applications are processed without regard to gender, nationality, race, colour, religion, age, disability status, sexual orientation or marital status.

ENPULSION GmbH
Office Park 2
1300 Schwechat
Web: https://www.enpulsion.com