From wood to pulp to fiber - this is Lenzing.
We weave innovation and respect into sustainability. Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a carbon neutral future, for you and for generations to come.

For the area of IT located in Prachinburi, Thailand, we invite applications for the role of

IT System and Support Engineer

Ref No: 3674

What You'll Do:

• Serve as the Single Point of Contact for all IT-related requests and incidents, offering 1st and 2nd level support.
• Manage assets and incidents/requests in our ticketing system, ensuring quality and accuracy of information.
• Administer user accounts and user rights across all Lenzing Group IT services.
• Create documentation and user manuals for frequently used services and train key users.
• Oversee hardware and software order management and supervise the order process.
• Provide 1st level support for Unified Communication devices on site.
• Set up and deliver IT hardware, including PCs, laptops, smartphones, printers, servers, and network switches.
• Support local production-relevant IT services and collaborate with the local automation team.
• Participate in local IT projects and provide global infrastructure support to ensure all systems are running smoothly.

What We're Looking For:

• 2+ years of experience in IT.
• Broad knowledge of MS Windows and MS-Office products, SAP, M365, Ticket Management Systems, Active Directory/IDM, cloud applications, global server infrastructure, and global networks.
• Stress resistance and adaptability.
• Strong interpersonal, English, and intercultural skills and reports to Global team in Austria.

Are you passionate and qualified to take this role? We are looking forward to your online application!