Customer Service Representative- Warranty (f/m/x)

At Black Diamond, we are passionate about innovation and excellence in the design and production of high-performance products for mountain, outdoor, and snow sports.

Although Black Diamond, as a brand, is over 30 years old, we are proud to call Innsbruck our home since 2016. Over the last years we have grown as a team and as a business and have numerous achievements that we can proudly look back on.

CUSTOMER SERVICE REPRESENTATIVE - WARRANTY (F/M/X)

Part-time or full-time basis, starting from 30 hours/week

YOUR RESPONSIBILITIES

We are looking for a Customer Service Representative (f/m/x) to join our Warranty team at our Innsbruck office. The position is available on a part-time or full-time basis, starting from 30 hours per week.

As a member of our Warranty Team, you'll be the go-to expert for both dealers and end customers, providing reliable support and ensuring every interaction strengthens trust in Black Diamond products. Your passion for outdoor sports, combined with your commitment to excellent, solution-oriented service, will make you a key part of our mission to deliver outstanding customer experiences.

• Respond to customer inquiries via phone and email, delivering quick and effective solutions
• Leverage your product expertise to provide customers with in-depth, reliable advice
• Identify and understand customer needs to ensure exceptional service and satisfaction
• Manage and resolve warranty cases in line with Black Diamond's high-quality standards
• Apply your technical skills to offer efficient repair and maintenance services
• Collaborate closely with our sales, product, and internal teams to ensure seamless service delivery

WHAT YOU IDEALLY BRING WITH YOU

• A proactive, customer-focused attitude with excellent communication skills and a solution-oriented approach
• Strong organizational skills, reliability, and a keen eye for detail
• Basic product knowledge and repair skills with a hands-on approach
• Proficiency in both German and English is essential

WHAT CAN YOU LOOK FORWARD TO

• Thrive in a collaborative, international team environment
• Flexible working hours: Choose your working hours to best suit you and the team
• You appreciate the combination of working on-site in the office and having the opportunity for home office
• Save money with corporate discounts
• Enjoy regular company and team events, casual get-togethers, and festive holiday celebrations to connect and unwind
• Mental health support with nilo: Access professional resources and guidance to prioritize and enhance your mental well-being
• Be yourself: It's not just about the dress code. We provide an environment where you can embrace your individuality and bring your full potential to the table

Your collective minimum salary for this position starts at EUR2,471 per month (based on full-time) and is adjusted according to your qualifications and professional experience. The final salary will be determined together in a personal conversation.

We look forward to your application and are excited to get to know you!

Black Diamond Equipment Europe GmbH
Saskia Malz
Human Resources
Hans Maier-Strasse 9
6020 Innsbruck, Austria

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www.blackdiamondequipment.com